Frequently Asked Questions

shipping Policy

The print vendor will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows:

**Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate Fees are included in the product total. Crate for MetalPrints over 30x40 to 40x60 - $15.00 (required). Crate for MetalPrints over 40x60 - $20.00 (required). Products over 40" long that are shipped flat may require freight shipping. The print vendor can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times. *Please contact support@bayphoto.com for freight fees before the order is placed. 

*If you reside outside of the continental United States, including Alaska and Hawaii, please contact +1-800-435-6686 regarding your shipping preferences. APO shipping is charged full cost and sent via USPS. Not responsible for duties and taxes required for international shipping.

Policy on Returns/Exchanges/Refunds

The print vendor will NOT accept any exchanges or refunds. The utmost care is taken to ensure that your prints are packaged carefully and arrive safely to their destination. However, if damage does occur, please contact support@bayphoto.com with all relevant information (name, address, phone number, order number, etc.) and images of the product and the packaging. The print vendor will send further instructions. 

Our policy here at fotosbycatherine, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, please contact us here and include your order number and a brief description of what’s going on. We will contact you to see how we can help. Your information is always kept private.

*There’s a 25% restocking fee that is applied for any order canceled or exchanged.

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting distinctive and exclusive photography collections! If you see something that you like, and it is not offered on the website, please reach out and let me know. I will be more than happy to add them to selections offered for sale.

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